FAMILY RESTROOMS: Family restrooms are designed for fans with small children, fans with disabilities, and fans seeking a gender-neutral facility. All family restrooms are accessible and equipped with diaper changing tables. In addition to those located throughout the ballpark on each level, there is also a Family Restroom located at the Country Bank Fan Services Center.
FAN SERVICES CENTER: The Country Bank Fan Services Center is located on the first base concourse and operates from the time Polar Park’s gates open until after the game ends. Fans can visit to ask questions, provide feedback, seek help, enjoy translation from their native languages, receive First Aid, use the Nursing Station, use the Sensory Friendly Room presented by Venture Community Services, use the private restroom, or receive information
FANS CODE OF CONDUCT: The Worcester Red Sox are committed to providing an enjoyable, safe, family-oriented experience at Polar Park. To protect our fans and this environment, fans are asked to observe Baseball Etiquette. Those who do not observe our Code of Conduct, as determined by the WooSox, will be asked to leave, and where applicable, may incur criminal or civil penalties.
a) Alcohol/Drugs
· The WooSox reserve the right to deny entrance or escort from Polar Park any guest who:
· Appears intoxicated or impaired by alcohol, drugs, or other controlled substances.
· Is under the age of 21 and possessing alcoholic beverages.
· Facilitates underage drinking.
· Possesses illegal drugs.
b) Clothing/Body Art
· Fans may not wear obscene, profane, or indecent (in the judgment of the WooSox) clothing.
· Fans must wear a shirt and shoes inside the ballpark.
c) Emergencies
· The WooSox reserve the right to remove anyone who fails to comply with any request from the WooSox staff or law enforcement personnel regarding ballpark operations or emergency response procedures.
d) Interference with the Game
· Fans may not interfere with the progress of the game in any way, or go on to the field, or interfere with a ball in play, or throw objects on the field. Violators are subject to ejection and additional penalties.
e) Language/Violence/Conduct
· Fans may not use foul, profane, or abusive language or make obscene gestures. Fans who use or exhibit such behavior are subject to ejection, and WooSox personnel shall determine when or whether they may return to Polar Park.
· Fans may not conduct themselves in a disorderly, unruly, or disruptive manner, in the judgment of the WooSox, to other fans, staff, employees, players, or other uniformed personnel, including umpires.
· Fans may not threaten the safety of other fans, Polar Park or WooSox staff, workers, uniformed staff, or other on-field participants.
· Fans may not fight or engage in threatening behavior (physical or verbal).
· The WooSox reserve the right to remove any fan whose failure to adhere to acceptable levels of hygiene impedes the ability of others to enjoy the game.
· Fans may not interfere with the ability of others to enjoy the game.
· Fans may not vandalize, damage, paint, draw on, or otherwise deface any part of Polar Park property.
· Fans may not possess firearms or other weapons, fireworks, or other materials or items deemed hazardous or dangerous by the WooSox.
· Fans may not use laser pointers, sirens, whistles, or other items that may distract or interfere with the play on the field or interfere with the enjoyment of other fans.
· Fans must comply with all rules and policies of the WooSox, including those on the WooSox website and those posted at Polar Park, or on tickets or parking passes. For more information, please visit woosox.com.
· Fans may root for players, and may root against teams; however, good sportsmanship is encouraged, and no abusive taunts, cruel words, or foul language are permitted.
· Fans may not participate in displays of affection that, in the judgment of the WooSox, are not appropriate in a public, family setting.
· Smoking/vaping is not permitted in Polar Park. Fans who smoke may go to Gate C (the Rodenhiser Gate), identify themselves to Security, receive a stamp, exit the park, and return after smoking/vaping.
· Tickets: Game tickets are revocable licenses subject to their stated terms. The WooSox reserve the right to remove anyone who fails to produce a ticket upon request, or who occupies a seat for which they do not hold a ticket, or who accesses (or attempts to access) non-public areas of Polar Park without an accredited pass or credential, or misuses or fails to comply with the terms or restrictions of a ticket. For more information, please contact [emailprotected] or call (508) 500-8888.
FIRST AID: For immediate treatment, please see a WooSox staff member, or a UMASS Memorial personnel team member, or visit the UMass Memorial First Aid Room located in the Country Bank Fan Services Center. EMT personnel from UMass Memorial are available at all WooSox games at Polar Park.
FIREARMS: Weapons of any kind, including knives and firearms, are not permitted on Polar Park property. They are, however, allowed in your locked motor vehicle.
FIREWORKS: On days with post-game Unibank Fireworks, fans in the following areas of the ballpark will be relocated prior to or immediately after the end of the game:
· Flight Deck 34
· Flexcon
· Sections 103-105
· All standing room areas behind Sections 103-105
· Plymouth Street
· Kids Playground
· Berm
Fans will not be allowed to watch the post-game fireworks display from these areas. Depending on weather conditions, additional areas may also be evacuated. All decisions regarding fireworks safety precautions are made by the Worcester Fire Department. The WooSox appreciate our fans’ cooperation with these efforts.
FOUL BALLS AND FLYING OBJECTS: For your safety, please beware of flying objects, such as batted or thrown baseballs, and try to avoid them. These may also include thrown bats, broken bats, or promotional items and materials which can enter seating areas and other ballpark areas. Fans must pay attention at all times, be mindful of the game situation, and use caution when walking up and down the aisles or moving around the seating areas. Fans assume all risk of injury from bats, balls, and other flying objects, and the WooSox cannot be held responsible for such injuries. Fans may keep any baseball that enters the seating area as a souvenir; however, bats that fly into the stands must be returned to the batter and exchanged for another. Fans are not allowed to enter the playing area to retrieve balls or otherwise interfere with baseballs in play. Violators are subject to prosecution and ejection from Polar Park.
