Figo Pet Insurance Review 2024: Pros and Cons - NerdWallet (2024)

About Figo pet insurance

Figo earned 5 stars out of 5 for overall performance thanks to customizable accident and illness plans that come with plenty of perks. For example, the company may reduce your deductible by $50 each year you go without filing a claim. Figo is on NerdWallet's list of the Best Pet Insurance Companies.

Figo has a useful app with features to help manage your pet’s wellbeing. You can use it to set up health reminders, chat with a veterinarian 24/7, view your pet’s medical records and file and track claims.

The company's policies offer coverage for orthopedic conditions, hip dysplasia, prescription medication, non-routine dental treatment, cancer treatments and much more. However, Figo won’t cover prescription food or sick exam fees unless you upgrade your plan. Supplements are never covered, and accident-only coverage isn’t available.

Figo partners with Costco, and Costco members may be eligible for a discount on their policy.

Note: Coverage options and availability may vary depending on where you live and the age and breed of your pet.

Plans and coverage

Figo offers one accident and illness plan with three annual coverage limits to choose from — $5,000, $10,000 or unlimited. This plan covers:

Powerups

Depending on where you live, you may also have the option to add extra coverage that Figo calls “Powerups.” The wellness Powerup covers:

The veterinary exam fees Powerup covers:

What’s not covered

Your Figo plan won’t pay for:

Coverage options

Deductibles: A pet insurance deductible is the amount of your vet bills you need to pay before the insurer starts reimbursing you. Figo’s annual deductibles generally range from $100 to $1,500. Not all options may be available to all pets.

Reimbursem*nt amounts: You can typically choose to be reimbursed for 70%, 80%, 90% or 100% of your expenses.

Coverage limits: Pet owners can choose from annual coverage limits of $5,000, $10,000 or unlimited.

Restrictions and waiting periods

Age restrictions: Pets must be at least 8 weeks old to be covered. Figo has no upper age limits.

Waiting periods: A waiting period is the time between the date you buy your policy and the date that coverage starts. Figo’s waiting periods are generally one day for accidents, 14 days for illnesses and six months for orthopedic injuries to dogs. However, you may be able to waive the orthopedic waiting period by having your vet examine your dog and complete the company’s waiver form.

Sample rates

The cost of Figo pet insurance depends on where you live, the coverage limits you choose and your pet’s breed and age.

To give you a rough idea of how much you might pay, we gathered sample rates for several popular dog breeds at ages 2 and 8. Rates below are sample monthly premiums for dogs living in Katy, Texas. Our sample plan was for accident and illness coverage with a $250 deductible, $5,000 of annual coverage and an 80% reimbursem*nt rate. Your own price will vary.

We also gathered rates for a variety of cat breeds with the same coverage limits as above. Rates below are sample monthly premiums for cats living in Katy, Texas.

Discounts

Figo offers a 5% multipet discount and, in most states, a 5% military discount.

State availability

Figo sells pet insurance in all 50 states and Washington, D.C.

Consumer experience

Website: The Figo website is easy to navigate and offers a thorough frequently asked questions section. You can also log in to Figo’s Pet Cloud web portal (there’s a link on the Figo site).

App: The Figo Pet Cloud app lets you upload and share your pet’s medical records, view policy information, file and track claims, receive important health reminders, track your pet with Figo’s pet tags, and connect with pet owners in your area. You can also use the app to find pet hotels, groomers, day care facilities, pet-friendly restaurants and emergency pet hospitals. The app offers 24/7 access to a veterinarian through its live chat tool.

Claims: You can file a claim through the Figo app, over the phone, by email or through fax. Figo typically processes claims within 30 days. You can monitor the status of each claim in the Pet Cloud app or through the Pet Cloud web portal.

Customer service: You can call Figo’s customer service at 844-738-3446 Monday through Saturday. You can also contact customer support by email, text, fax or chat.

Figo pet insurance vs. competitors

Here’s how Figo stacks up against three other popular pet insurance companies.

Figo vs. Healthy Paws

Both Figo and Healthy Paws offer accident and illness policies with the option to choose no annual limit and a low $100 deductible. (Not all Healthy Paws deductibles are available to all pets.)

Compared with Figo, Healthy Paws pet insurance offers fewer coverage options to choose from. It doesn’t offer a wellness package, or the option to cover exam fees, prescription diets or behavior modification — all things Figo can cover. Healthy Paws also won’t insure pets age 14 and up, while Figo has no upper age limit.

Healthy Paws covers hip dysplasia only for pets under 6 years old at the time of enrollment, and it doesn’t offer a 100% reimbursem*nt option for all vet expenses like Figo does. But Healthy Paws does give the option to pay your vet directly, a convenient feature Figo doesn’t provide.

Figo vs. Trupanion

Both Figo and Trupanion pet insurance offer accident and illness plans with no annual limits. But Trupanion doesn’t offer wellness coverage, which means it won’t pay for things like parasite control, vaccinations or getting your pet spayed or neutered.

In most states, Trupanion doesn’t offer a 100% reimbursem*nt option like Figo. It generally offers 90% reimbursem*nt for all pets.

The way Trupanion’s deductible works is unique. Unlike Figo, which has an annual deductible that applies to all accidents or illnesses in a given year, Trupanion’s deductibles apply to individual conditions and don’t reset each year. That means if your dog needs regular medication, you’ll only need to pay the deductible for that medication once, as opposed to once per year with Figo.

In a few states, Trupanion plans have no deductible. The lowest deductible Figo offers is $100.

Figo vs. Nationwide

While Figo has a single accident and illness policy that you can customize, Nationwide has a variety of plans to choose from. Figo’s plan and Nationwide’s Whole Pet and Modular plans all reimburse you for a percentage of your vet bills. With Figo, you can choose up to 100% reimbursem*nt, while Nationwide’s plans offer anywhere from 50% to 90%, depending on which one you buy.

However, Nationwide also has a plan called Major Medical, which pays a set amount based on your pet’s diagnosis, regardless of what your vet charges.

Both companies offer 24/7 access to vet support.

How we review pet insurance

Our writers and editors follow strict editorial guidelines that ensure fairness and accuracy to help you choose the financial products that work best for you. In our pet insurance reviews, we consider coverage, discounts, financial strength ratings from AM Best and more to determine our star ratings.

Our rating system rewards companies that cover a wide range of potential expenses, offer many ways to customize your plan and have a strong financial rating. Within the consumer experience category, we looked at features such as mobile app ratings and whether the company offers direct vet payments. To calculate each insurer’s rating, we adjusted the scores to a curved 5-point scale.

Methodology