1. What is MyLife.com®?
MyLife.com® is the leading reputation platform helping people understand and improve their online reputation, and in doing so, better their lives personally and professionally. Providing proprietary Reputation Profiles and Reputation Scores for more than 325 million individuals in the U.S., MyLife allows users to protect themselves and their families by learning the truth about people they meet, especially online, in marketplaces and on dating sites. Back to top
2. Why do I have a listing on MyLife.com® if I never joined?
The information in your MyLife.com® Reputation Profile, including photographs, is gathered from a variety of public records and other sources similar to what you might find in a Google search. Back to top
3. Does MyLife.com® have a Reputation Profile for everyone in the US?
MyLife.com® currently has over 325 million Reputation Profiles with information about almost everyone in America, 18 years old and over. You can use MyLife.com® as a valuable resource to learn about anyone you meet online, especially on dating sites and in online marketplaces, to help prevent becoming the victim of fraud, or worse. You can search to find information on anyone. Information on MyLife may NOT be used for employment, credit, housing or any transactions where the Fair Credit Reporting Act is involved. Use MyLife.com® to connect with old friends, family members, colleagues, classmates, and others through a simple search. And search for yourself to see what people finds about you online. Back to top
4. How do I claim/take control of my Reputation Profile?
Registering as a free member allows you to claim your Reputation Profile. Registered members receive some basic control of their claimed Reputation Profile. Join as a premium member for increased control and access. To register for free or join as a premium member click here. Please note claiming/taking control of your Reputation Profile is different from exercising your right to know under the California Consumer Privacy Act (CCPA). To find out more information about exercising your right to know under the CCPA, please see FAQ #14 belowBack to top
5. If I don't like a review posted on my Reputation Profile can I change or delete it?
Premium members can delete anonymous reviews. If you receive other reviews you do not want or agree with we encourage you to contact the person who posted the review and ask for changes or a deletion. For blatantly malicious or offensive reviews contact customer care who will refer the issue to our experts who will determine whether the review is valid or not. Please contact our MyLife.com® Customer Care representatives at membersupport@mylife.com Back to top
6. Can I be sure that the email I sent via MyLife.com® was received?
You can be sure the email is sent. When you send a message to another member through the MyLife email system, a notification email is sent to the recipient's registered email address, informing them that a new message is waiting for them in their MyLife inbox. But like most email systems there is no notification as to if the email is read. If there is no email address for the recipient, the message will remain attached to the recipients Reputation Profile Back to top
7. Does MyLife allow me to run background reports?
Yes, with a premium membership. The proprietary MyLife Background Report is a summary of data that includes additional information not found on the Reputation Profile. MyLife Reputation Profiles and Background Reports may NOT be used in employment, credit, housing or any transactions where the Fair Credit Reporting Act is involved.Back to top
8. Are people notified when I search for them on MyLife?
If you search for someone or look at someone’s Reputation Profile the person can see only basic information: gender, age, and city of the person who searched for them. Back to top
9. What is Who's Searching for You®?
When another MyLife member searches for you, a Who's Searching for You® alert is activated. You will be told basic information about the person: gender, age, and city. This service is available to all members. Back to top
10. I received an email that someone searched for me. Why can't I see who it is?
If you received an alert that someone searched for you, then someone on MyLife has conducted a search for and you'll be able to view basic information such as the gender, age range, and city of the person who searched for you. Back to top
11. How can I have my Reputation Profile removed, ask what personal information you maintain about me, or ask to opt-out of the sale of my personal information?
You can have your profile removed or ascertain what information MyLife has about you by contacting our MyLife.com® Customer Care representatives at membersupport@mylife.com. You can opt out of sale of information through either of the above mechanisms or by completing the webform at Do Not Sell My Personal Information. When you request that we not sell your personal information, we also will remove your profile from our site. Back to top
12. Why can't I validate my email address?
It might indicate that the validation email, sent at the time of account setup, could not be delivered. Or that your Internet Service Provider (ISP) is blocking emails from MyLife. Please add mylife@mail.mylife-inc.com to your address book to avoid missing important emails. This can also be resolved by applying an alternate, valid email address on your MyLife account. Back to top
13. Why can't I log in?
In order to provide you with the best assistance, please review these common solutions.
Did you forget your username and password? If you have forgotten your username or password, please click here: http://www.MyLife.com/forgotUsername.pub
Are you using the same email address? For privacy reasons, we cannot update your email address unless you can confirm the address currently listed in your Reputation Profile. If you have forgotten your username and password or email address on your account, please contact our MyLife.com® Customer Care representatives at membersupport@mylife.com for additional help.
Is your username and password combination invalid? Make sure everything is spelled correctly. Do not insert an empty space after your username or password. If both are typed correctly, your account might be inactive.
Did you confirm your personal email address by responding to our validation email? To ensure that you have ownership of the email on file for your MyLife.com® account, you must confirm the validation email that MyLife.com® sends to your inbox. Some Internet Service Providers (ISPs) – such as NetZero, Juno, OptOnline, and Bellsouth – might be blocking this email. Your anti-spyware or Internet browser settings might also be doing the same.
Are cookies turned off in your browser? Verify that your browser settings and any other security software allow cookies to be saved. The cookie carries your login information.
Are you accessing MyLife.com® through a personal or corporate firewall?
- Corporate firewalls may be set to block cookies, so no matter how you configure your computer, you may still not have full access to MyLife.com®.
- Personal firewalls can usually be set to various security levels, where you can control the settings.
- Check the help section in your personal firewall for instructions.
- Try logging in from another computer that does not have the same security protection; if it works, then the account is working properly and it is a security setting causing the problem.
Customer Care representatives are available to help resolve your login issue. Back to top
14. I forgot my username and password.
If you have forgotten your username or password, please click here: http://www.MyLife.com/forgotUsername.pub Back to top
15. What types of payments does MyLife.com® accept?
We accept most major credit and debit cards, including Visa, MasterCard, Discover, and American Express, as well as PayPal. Check or money order payments can be made payable to MyLife.com®.
Mail the payment to:
MyLife.com907 Westwood Blvd. #359
Los Angeles, CA 90024-2905
Please include the following information with your check or money order:
- The email address associated with your MyLife.com® account.
- A phone number where you can be reached.
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16. How do I cancel my MyLife Premium Membership?
A MyLife.com® Customer Care representative will be happy to help you cancel your membership. Please contact our MyLife.com® Customer Care representatives at membersupport@mylife.com.
Note: If you paid for your premium membership with PayPal and wish to cancel, you will also need to contact PayPal to disable their billing process and ensure no future charges. Please contact PayPal Customer Service at 888-221-1161 for additional assistance Back to top
17. How am I billed?
All premium MyLife.com® memberships are billed up-front to guarantee uninterrupted service throughout the selected term. Contact MyLife.com® Customer Care to cancel. Back to top
19. How can I stop email notifications from MyLife.com®?
MyLife.com® offers you the flexibility to unsubscribe from email notifications by changing your email settings in your MyLife.com® account. Log into MyLife.com®, access My Account, click the link "Email Notification Settings", and specify the types of emails you'd like to receive or unsubscribe from all email notifications. Back to top
21. How do I contact Customer Care?
Please contact our MyLife.com® Customer Care representatives at membersupport@mylife.com
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