Company | Family-Owned Restaurant Business (2024)

To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A.

Investing in local ownership

Most Owner-Operators own only one restaurant, meaning they’re small business owners who are onsite and actively involved. They are regularly working with their Team Members and take a hands-on approach in order to foster connections within their communities. Over the past two years, 76 percent of newly selected Owner-Operators had experience working as Team Member themselves.

Caring for Team Members

Chick-fil-A restaurants aim to add a positive impact beyond profit, including giving back to local communities and advancing opportunities for others. By investing in Team Members through ourscholarship program, leadership development, access to well-being benefits and more, Owner-Operators can know their Team Members are taken care of and will, in turn, take care of our customers.

Community Impact: Addressing local hunger

Through the Chick-fil-A Shared Table^® program, local Chick-fil-A Owner-Operators fight food insecurity in their neighborhoods by donating surplus food from their restaurants to local soup kitchens, shelters and nonprofits to feed those in need. To date, more than 25 million meals have been created from Chick-fil-A Shared Table^® donations from over 2,000 Chick-fil-A restaurants throughout the U.S. and Canada.

Additionally, every time a new Chick-fil-A restaurant opens, Chick-fil-A, Inc. donates $25,000 to Feeding America or Second Harvest in Canada to support local hunger relief efforts.

Working at Chick-fil-A

Innovative from the beginning

Chick-fil-A was the first restaurant to pair shopping and eating by opening in an Atlanta-area mall. We continue to look for new ways to meet our customers where they are, with digital enhancements and bold new restaurant designs. As the first quick-service restaurant to introduce parent-friendly menus, with fruit cups and a grilled entree, we believe we can always find newer and better ways to care for our customers.

A people business and a family business

Truett always maintained he was in the people business, prioritizing customer service and dedication to his community. When traveling one day, he thanked the employee of a high-end hotel and the man responded, "my pleasure." Struck by that response, Truett encouraged his employees to add that phrase to their daily interactions, something they do to this day.

Chick-fil-A is still a family business, with Truett's grandson, Andrew, serving as the CEO. The Cathy family has been working together for over 70 years. Today, several second and third generation Cathy family members carry on the company tradition.

Our Restaurants offer top-quality food, served with exceptional hospitality. Whether it's offering more wholesome options or simply removing unnecessary ingredients, we believe in food we can feel good about. Striving to serve freshly prepared food while reducing food waste, we take a “cook less, more often” approach. By studying smart, lean manufacturing principles used in other industries, we're working toward a menu that achieves these goals and enhances your experience, while never sacrificing delicious taste.

What sets our food apart

A growing tradition

A lot has changed over the years, from delicious new menu items to our popular Chick-fil-A^® App that makes ordering quick and easy. But we've never changed our commitment to warm, friendly service – or the recipe for our Chick-fil-A^® Chicken Sandwich, which Truett perfected at The Dwarf House^® restaurant, previously known as The Dwarf Grill, a restaurant he opened with his brother, Ben, in 1946.

Our dedication to service is what has put Chick-fil-A on the path toward strong success. With locations in 48 states and counting as well as Puerto Ricoand Canada, we are excited about joining new communities and expanding internationally.